Frequently Asked Questions

Our Product

Why would I buy a shirt online from Deo Veritas when I could buy it from a store or tailor instead?

Well, you could. Store bought and tailored dress shirts are available everywhere. The difference with us is that you're able to customize every detail in the comfort of your own home - from the fabric to the cuff style - crafted from our numerous styles and premium fabrics. You're also able to see an online model before you finally commit. For about the same price you'd pay for a store bought shirt (a similar shirt from a tailor would cost you 3x as much), you'll receive a 100% custom Deo Veritas dress shirt, delivered right to your door.

How do I actually order a shirt through your site?

It's very simple. Hit the Shirt Designer link on the navigation bar at the top of this page. Let the page load, and then begin designing your shirt - from the fabric to the placket style to the collar stay type. Once that's done, you'll be asked to confirm your design. After that, you'll be prompted to select your measurement preference. Hit Checkout and you'll be taken to our checkout process. You'll need to be logged in to actually checkout which requires you to register with our site. You won't receive anything from Deo Veritas other than your order confirmation.

Can I design a shirt without registering?

Sure. If you want to experiment with our design tools to get an idea of what your shirt will look like, just hit the Shirt Designer link and begin creating. If you like what you see and want to actually purchase the shirt, simply follow the login / registration link.

Where are your shirts made?

Our shirts are made at our facilities in Hong Kong. Hong Kong is world renowned as one of the premier places in the world to obtain tailored clothing -- due to the quality of fabrics and the number of high end tailors. Our tailors typically have 10–15 years of experience producing custom men's clothing. Prior to selection, these tailors are put through a vigorous validation and quality process.

What other products do you offer?

Currently, we're sticking to what we know best - custom tailored dress shirts. We someday plan on expanding to pants and other accessories (cuff links, tie bars, socks, etc...)

What does “Deo Veritas” mean?

The literal translation is "God" and "Truth". It's shortened from the more common Latin phrase - "In Deo ac Veritas" or "In God there is Truth."

Measurements

What measurement methods do you offer? Which one should I choose?

Deo Veritas offers three different measurement types. Providing these three methods (we feel) covers every body type and fit preference.

1. Standard Sizing

   This shirt measurement is similar to the one you would find on a store bought shirt, e.g. 16" × 34". We also allow you to customize the fit type (traditional, normal, or athletic cut). This is a great sizing option for someone who is comfortable with a standard size, someone who is pressed for time and can't take their own measurements, or for someone who is purchasing this as a gift.

2. Body Measurements

   This is the sizing method you would find if you visited an actual tailor. You can do this by yourself; however it's a bit easier with a bit of help from someone else. You will be asked to input measurements for your neck, chest, waist, back, arm, and wrist. A measurement tape is required, however you could also use one of our downloadable measuring tapes (see next question for more info). All measurements should be rounded up to the next highest centimeter / inch. Try not to "flex" or measure too tight. Our tailors will account for any additional space required. If you're unable to make these measurements yourself, you can download our instructions (http://www.deoveritas.com/measurements_home.php) and have a tailor (or someone that performs alterations) take them for you. We've heard from many customers who have had their dry cleaners take their measurement for them as well. Once your measurements are inputted, they will be automatically saved within your profile and you can use them for any subsequent orders. You can also modify them by logging into your account.

3. Existing Shirt Measurements

   This is a great sizing method for those that have tailored shirts in their wardrobe or have a shirt that already fits them perfectly. Through our step-by-step process, you'll be able to create your own measurement profile by measuring different parts of your existing shirt. Again, for this method a measurement tape is required, but you could make do with one of our downloadable measuring tapes (see next question for more info).

I don't have a measuring tape. Is there something else I could use?

Sure. Try using our downloadable measuring tape. This is essentially a measuring tape broken into 7 inch segments that is printed on traditional letter size paper (8.5" x 11") and then assembled. The print and assembly instructions are located on the first page of the pdf document. Assembly requires a pair of scissors and glue (or clear tape). It's a great solution if you don't have an actual measuring tape handy and works perfectly.

Fabrics

What kind of fabrics do you offer?

The majority of our fabric originates from Italy, in particular Tessitura Monti and Thomas Mason. Both brands are world renowned and have been making their famous cotton yarns into superior shirting fabrics since the turn of the 20th century. Our line of Monti and Thomas Mason fabrics includes a variety of colors and patterns; such as poplin, oxford, herringbone, diagonal twills, and dashed / checked / striped weaves. Our collection ranges from 80 — 160 thread count (single and two-ply).

We've also added a number of 80 - 100 thread count Japanese fabrics. These entry-level fabrics may cost less however they still maintain the same level of quality found in our Italian lines. They are a great option when designing and ordering your first custom shirt.

Deo Veritas makes every effort to match every fabric selected with those that we inventory. However, we do infrequently run out of certain advertised fabrics and try to match them with alternatives that are like-for-like in color and pattern.

Will my shirt shrink?

We adjust for shrinkage before we begin building your shirt. You could expect a maximum loss of 3% after washing / drying.

What's the best way to wash my shirt?

We advise our customers to wash their shirts with a light detergent on a cold water setting. Dry each shirt for no more than 10–15 minutes and let them hang to dry completely. Excessive drying will shorten the shirt's life since it robs the fabric of moisture.

Shipping & Delivery

How long will it take to receive my order?

Typically, it takes 17 - 21 days for Deo Veritas to process and produce your shirt(s) at our facilities and another 7 - 10 days to ship it. 28 - 31 days is the typical order lead time.

You can contact us at any time to find out where your order currently is. If you order on a Sunday or a holiday, be aware that your order will not be processed until the following working day.

What countries do you deliver to?

Deo Veritas recently expanded it's global footprint to include shipping around the World. Shipping outside the US or Canada will cost an additional amount, calculated at checkout. Shipping to either the US or Canada is as always FREE (territories / commonwealths of the US excluded).

What shipping companies do you use?

All orders are shipped via HK Post when leaving our facility in Hong Kong. Once the order clears customs and arrives in the selected country, it is sent through that country's domestic national carrier, e.g. USPS, Canada Post, etc...

What are my options if I need my shirt quickly?

We also offer a Rush delivery option. For an additional $40 / shirt (plus additional shipping charges), we'll manufacture and deliver your shirt in less than 12 days. Select Rush Delivery at checkout to choose this option.

Checkout & Payment

Can I order multiple shirts with the same design?

Yes. When you're at the My Basket page, you can input the number of shirts under quantity on the left hand side. Just hit update after you change the quantity.

How do I add additional shirts to the same order?

Once you're done designing your shirt you'll be taken to the My Basket screen. From there, you can select Design Another and begin designing another shirt to add to your basket. When you're finally finished just hit checkout and you'll be navigated through the checkout process.

Can I delete a shirt from my order?

Yes. Hit My Basket on the top right. In the left hand column (under Remove), check the applicable shirt you'd like to remove. Then click Update on the bottom and the shirt you've selected should be removed.

Can I change or cancel my order?

Yes. Email us with a request to cancel your order, along with the reason. As long as your shirt has not hit the production floor, we'll refund you 100%.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, and Discover).

I was provided with a promotional code. Where do I use it?

After finalizing your shirt and hitting checkout, you'll be taken to the Payment Method screen. At the bottom of the page is a box to input your promotional code. The updated price should be reflected on the Checkout screen.

What happens after I complete my order?

Once we've confirmed payment, we'll begin production on your order. You'll receive an email from our system confirming your order and shipping address as well as the anticipated delivery date.

Fit Issues & Returns

What do I do if my shirt doesn't fit correctly?

Deo Veritas makes every effort to ensure that each shirt we construct will fit you perfectly. However, issues can infrequently occur. In the event there is an issue with the fit of your shirt or an incorrect shirt attribute (collar, cuff, etc...), contact us by email with a description of the problem. If it's determined that the shirt is repairable, we'll instruct you on how to ship your shirt to our Chicago facility for alteration. If thereafter the issue has still not been resolved, we will refund your shirt 100%. If you needed this shirt for an upcoming event and it was our mistake, we may just send you a new shirt entirely.

Can I return my shirt for a refund if I'm not satisfied?

Deo Veritas will make every effort to fully resolve any issues that were a result of an error on our part (fit or incorrect shirt attribute). However, if this is unacceptable or you still remain unsatisfied, mail the shirt back to us and we will refund your money back. We ask that you send the shirt within 7 days from the date it was received. If you're unsatisfied with the shirt due to other reasons, e.g. "Doesn't look like I expected..." or "I inputted incorrect measurements..." we are unable to issue a 100% refund. We do emphasize to our customers that first time orders may require a small amount of amendment to ensure a perfect fit.

Customer Service

How do I contact Deo Veritas with any issues that I may have?

Call us on our 800 number (800.525.0301) to speak to a live Customer Service Representative with any questions or concerns. You may also reach us via Live Chat during normal business hours (Mon - Fri | 9a - 5p CST) by clicking the link on the upper right. If the issue is less urgent, please use the contact us link below. Someone from our office will contact you by email or phone within 24 hours.