Our Product

Measurements

Fabrics

Shipping & Delivery

Checkout & Payment

Fit Issues & Returns

Customer Service

Our Product Well, you could. Store bought and tailored dress shirts are available everywhere. The difference with us is that you’re able to customize every detail in the comfort of your own home -- from the fabric to the cuff style -- crafted from our premium styles and numerous fabrics. You’re also able to see an online model before you finally commit. For about the same price you’d pay for a store bought shirt (a similar shirt from a tailor would cost you 3x as much), you’ll receive a 100% custom Deo Veritas dress shirt, delivered right to your door. It’s pretty simple. Hit the shirt design button on the navigation bar at the top of this page. Let the page load, and then begin designing your shirt – from the fabric to the placket style to the collar stay type. Once that’s done, you’ll be asked to confirm your design. After that, you’ll be prompted to select your measurement preference. Hit ‘checkout’ and you’ll be taken to our checkout process. That’s about it. You’ll need to be logged in to actually checkout which requires you to register with our site. We won’t email you anything other than your order confirmation. Sure. If you want to experiment with our design tools to get an idea of what your shirt will look like, just hit the ‘Shirt Design’ link and begin creating. If you like what you see and want to actually purchase the shirt, simply follow the login / registration link. Our shirts are made at our facilities in Hong Kong. Hong Kong is world renowned as one of the finest places in the world to obtain bespoke clothing due to the quality of the materials available and the number of high end tailors. Currently, we’re sticking to what we know best … custom bespoke tailored dress shirts. We plan on expanding soon to cuff links, matching handkerchiefs, and socks. Deo Veritas is Latin for ‘God’ and ‘Truth’. They represent our humility as well as our devotion to providing you with excellence.

Measurements

Deo Veritas offers three different measurement types. Providing these three methods (we feel) covers every body type and fit preference.

1. Traditional Measurement – This shirt measurement is similar to the one you would find on a store bought shirt, e.g. 16” x 34”. We also allow you to customize the fit type (traditional, normal, or slim). This is a great sizing option for someone who is comfortable with a standard size, someone who is pressed for time and can’t take their own measurements, or for someone who is purchasing this as a gift.

2. Body Measurements – This is the sizing method you would find if you visited an actual tailor. You can do this by yourself; however it’s a bit easier with a bit of help from someone else. You will be asked to input measurements for your neck, chest, waist, back, arm, and wrist. A measurement tape is required (however you can make with due with a substitute … scroll down for more info). All measurements should be rounded up to the next highest centimeter / inch. Try not to ‘flex’ or measure too tight. Our tailors will account for any additional space required. If you’re unable to make these measurements yourself, you can download our instructions (http://dev.deoveritas.com/measurements_home.php) and have a tailor (or someone that performs alterations) take them for you. We’ve heard from many customers who have had their dry cleaners take their measurement for them as well. Once your measurements are inputted, they will be automatically saved within your profile and you can use them for any subsequent orders. You can also modify them by logging into your account.

3. Existing Shirt Measurement –This is a great sizing method for those that have tailored shirts in their wardrobe or have a shirt that already fits them perfectly. Through our step-by-step process, you’ll be able to create your own measurement profile by measuring different parts of your existing shirt. Again, for this method a measurement tape is required, but you could make do with a substitute (scroll down to learn more …). A tailor’s measuring tape is what you would ideally use to create your measurement profile. You could find one of these at a store that sells fabric or arts & crafts supplies (such as Joann Fabrics or Michaels Arts & Crafts). Your local dry cleaner (or anyone that does alterations) will also probably have one you could borrow (they could even record the measurements for you). However, there are a number of substitutes you could also use. The key is finding something that is flexible since the measurements have bends and curves. One idea is to use a long piece of twine, yarn, or fishing line, just like you would a measuring tape. Follow the instructions by measuring the appropriate areas and mark off the beginning and ending areas with a pen or marker. With those area marked, you can then measure the beginning / end areas with a ruler or whatever measuring device you have. If you can think of something better or easier we’d love to hear about it!


Fabrics All our fabric originates from Italy, in particular Tessitura Monti (http://www.monti.it/eng/index.html). This Italian brand has been making their famous cotton yarns into superior fabrics since 1911. Our line of Monti fabrics includes a variety of colors and patterns; such as herringbone, diagonal twills, and dashed / checked / striped weaves. Our Monti collection ranges from 80 – 160 thread count (single and two-ply). Our fabrics tend to shrink very little since they are pre-washed to keep shrinkage to a minimum. We adjust for shrinkage before we begin building your shirt. You could expect a maximum loss of 3% after washing / drying. We advise our customers to wash their shirts with a light detergent on a cold water setting. Dry each shirt for no more than 10 -15 minutes and let them hang to dry completely. Excessive drying will shorten the shirt’s life since it robs the fabric of moisture.


Shipping & Delivery Currently, Deo Veritas delivers to the US and Canada only. However, we are working on expanding to Europe and parts of Asia before the end of the year. We currently have two shipping options available -- Normal and Express. We use FedEx, UPS, and DHL as carriers. Normal shipping is free and takes between 10 - 15 days. Express shipping is an additional cost and typically takes 2 – 3 days. This is in addition to the time it requires to actually stitch the shirt(s) (7 - 10 days). Typically, it takes 7 – 10 days for Deo Veritas to produce your shirt(s) at our facilities. Depending on your shipping preference, it can take as little as 10 days (Express Shipping) to a maximum of 25 days (Normal Shipping). You can contact us at any time to find out where your order currently is. If you order on a Sunday or a holiday, be aware that your order will not be processed until the following working day.


Checkout & Payment Yes. When you’re at the ‘My Basket’ page, you can input the number of shirts under quantity on the left hand side. Just hit update after you change the quantity. Once you’re done designing your shirt you’ll be taken to the ‘My Basket’ screen. From here, you can select design another and begin designing another shirt to add to your basket. When you’re finally finished just hit checkout and you’ll be navigated through the checkout process. Yes. Hit ‘My Basket’ on the top right. In the left hand column (under ‘Remove’), check the applicable shirt you’d like to remove. Then click ‘Update’ on the bottom and the shirt you’ve selected should be removed. Yes. Email us with a request to cancel your order, along with the reason. As long as your shirt has not hit the production floor, we’ll refund you 100%. We accept all major credit cards (Visa, Mastercard, American Express, and Discover). After finalizing your shirt and hitting checkout, you’ll be taken to the Payment Method screen. At the bottom of the page is a box to input your promotional code. The updated price should be reflected on the Checkout screen. Once we’ve confirmed payment, we’ll begin production on your order. You’ll receive an email from our system confirming your order and shipping address as well as the anticipated delivery date.


Fit Issues & Returns Deo Veritas makes every effort to ensure that each shirt we construct will fit you perfectly. However, issues can infrequently occur. In the event there is an issue with the fit of your shirt, contact us by email with a description of the problem. If it’s determined that the shirt is repairable, we’ll instruct you on how to ship your shirt to our Chicago facility for alteration. If thereafter the issue has still not been resolved, we will refund your shirt 100%. If you needed this shirt for an upcoming event and it was our mistake, we may just send you a new shirt entirely. Deo Veritas will make every effort to resolve any fit or quality issues you may have. However, if you still remain unsatisfied, mail the shirt back to us and we will refund your money back. We ask that you send the shirt within 7 days from the date it was received.


Customer Service Please use the contact us link below to notify us of any concerns or problems you may have. You’ll most likely reach me (Vinnie Sikka) directly. I will contact you by email or phone within 24 hours.