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If your order doesn’t fit the way it should, let us know right away.Free Global Shipping
On orders over $150.
Once we've confirmed payment, we'll begin production on your order. You'll receive an email from our system confirming your order and shipping address as well as the anticipated delivery date.
Fit Issues & Returns
What do I do if my shirt doesn't fit correctly?
Deo Veritas makes every effort to ensure that each shirt we construct will fit you perfectly. We guarantee a measurement tolerance within 0.25" for collar and cuffs and 0.5" for all other shirt attributes. However, issues can infrequently occur. In the event there is an issue with the fit of your shirt or an incorrect shirt attribute (collar, cuff, etc...), contact us by email with a description of the problem. If it's determined that the shirt is repairable, we'll instruct you on how to ship your shirt to our Chicago facility for alteration. If thereafter the issue has still not been resolved, we will refund your shirt 100%. If you needed this shirt for an upcoming event and it was our mistake, we may just send you a new shirt entirely.
Can I return my shirt for a refund if I'm not satisfied?
Deo Veritas will make every effort to fully resolve any issues that were a result of an error on our part (fit or incorrect shirt attribute). However, if this is unacceptable or you still remain unsatisfied, mail the shirt back to us and we will refund your money back. We ask that you send the shirt within 7 days from the date it was received. Regarding fit, if the shirt measurements are off by less than our guaranteed tolerance (0.25" for collar & cuffs, 0.5" for all other attributes) we are not able to issue a refund. We do emphasize to our customers that first time orders may require an incremental amendment to ensure a perfect fit. If you're unsatisfied with the shirt due to other reasons, e.g. "Doesn't look like I expected..." or "I inputted incorrect measurements..." we are unable to issue a refund.
How do I contact Deo Veritas with any issues that I may have?
Call us on our 800 number (800.525.0301) to speak to a live Customer Service Representative with any questions or concerns. You may also reach us via Live Chat during normal business hours (Mon - Fri | 9a - 5p CST) by clicking the link on the upper right. If the issue is less urgent, please use the contact us link below. Someone from our office will contact you by email or phone within 24 hours.